Utility billing FAQs

Most customers are billed monthly but this can vary depending on the types of service you have.

The Basic Service Charge recovers some of the fixed costs of the utility, including meter maintenance, meter reading, billing, information technology, customer service and general administration. This is a fixed cost and does not flucutate according to usage.

The customer service counter is open Monday-Friday from 8:00a.m. - 5:00p.m. We are closed on all bank holidays.

The City of Roseville provides Electric, Water, Sewer and Refuse for everyone residing within city limits. You will see charges for all of these services on your bill.

We offer text, email and phone reminders for weekly collection services for trash and green waste.  Trash is collected weekly and green waste is collected every other week, Monday-Friday. The collection day depends on where you live in the City. Bins must be set out at the curb by 7 a.m. for pickup.

Find your trash or green waste pick up day or schedule reminders here:

• Electric rates
• Water rates
• Refuse rates

This requirement is in accordance with our City's municipal code.

For more information about rebates, please visit roseville.ca.us/rebates.

Electric: (916) 79-POWER (797-6937) Water/Sewer/Refuse: (916) 774-5770

To find out more about solar, visit roseville.ca.us/solar.

Yes, payments can be mailed to:
City of Roseville
P.O. Box 619136
Roseville, CA 95661

Yes, always call to notify us if you are no longer responsible for the service at a location to make sure you are no longer being billed.

A minimum of two business days and a maximum of 30 days notice is required to ensure we are able to accommodate your request to start/stop service.

The due date of your bill is determined by the location of your service and will be the same every month. Your due date is available on your monthly statement or can be found online or by calling 916-774-5300.

Invoice Cloud uses the highest standards in Internet security. Account information displayed within the customer and biller portals is truncated to protect confidential data. Any information retained is not shared with third parties.

To find out more about water conservation, click here.

Proposition 218 gave taxpayers the right to vote on all local taxes, and requires taxpayer approval of property related assessments and fees.

For tips and tricks to lower your bill, visit roseville.ca.us/lowermybill.

To find out more about all of our assistance programs, visit roseville.ca.us/assistance.

Yes. With the account number a payment may be made using the automated phone system or live representative at 916-774-5300. 

Log into your account at roseville.ca.us/billpay. Navigate to Account Transaction History on the left hand menu. Bills that are available to view will be in blue text labeled Bill Print. Click on the text to view a .pdf of your bill. You will only be able to view bills generated in the new system. If you need copies of bills prior to June 2022, please contact our office at 916-774-5300 and we will mail them to you. 

Make sure the missing account has been registered with the same email address and password used to register the account that is showing in your profile. If you need further assistance, please contact our office at 916-774-5300.

Simply login to CSS at roseville.ca.us/billpay. 

Then, click on utility requests and choose extra garbage pick up.

Select a can type from the drop down list and choose date from the calendar, then click submit. The fee for the extra pickup will be added to your next statement. 

Please have the can out at the curb by 7am on the day you request the pick up, making sure that everything fits in the bin with the lid closed. Additional items outside of the can will not be picked up. 

If you find that you frequently need an extra pickup, you can also have an additional can added to your account. Please call 916-774-5300 to inquire.

Payments made using the Pay Today option will post to the account immediately. Auto Pay or Scheduling a future dated payment will post at midnight on the date selected.

You will first receive a mailed reminder notice. There is a 10 day grace period before a 5% late fee is assessed. Two automated reminder phone calls will be made to the phone number associated with the account before service is disconnected. Please call our office before the final date to pay on the reminder notice if you need to make a payment arrangement or discuss partial payment options. 

§ 14.04.060 Time period for payment of bills—Delinquent bills.

A. Utility service account payment shall be due upon receipt of invoice. Payment may be made either by mail, or at authorized payment locations or through other city-authorized payment methods. An account shall be considered past due if payment is not received on or before the bill due date, which shall be no less than 21 days from the invoice date.

B. Customers shall be mailed reminder notices if payment is not received on or before the bill due date. A reminder notice may also be conspicuously posted at the customer's premises. If payment in full is not received within 15 days of the reminder notice, service shall be subject to termination.

At least 48 hours prior to termination of service, a final notice shall be provided to the customer by telephone, mail, in person, or by posting in a conspicuous location at the premises in accordance with Section 10010.1(b) of the Public Utilities Code.

Service to an account already subject to special payment arrangements shall be terminated 24 hours after notice is posted on the served premises.

Customers requesting reestablishment of utility service following termination as provided above shall be charged a reestablishment fee as established by resolution adopted by the city council, as amended from time to time.

Service to an account already subject to special payment arrangements shall be terminated 24 hours after notice is posted on the served premises.

Customers requesting reestablishment of utility service following termination as provided above shall be charged a reestablishment fee as established by resolution adopted by the city council, as amended from time to time.

C. No terminated utility service shall be reestablished until a deposit equivalent to two months' estimated service charges has been made at the discretion of the finance department, together with all delinquent utility charges. A reestablishment charge as established by resolution adopted by the city council, as amended from time to time, shall also be due. If reestablishment of terminated service is requested after regular working hours and all deposits and delinquent charges have been paid, the after hours reestablishment fee shall be due as established by resolution adopted by the city council, as amended from time to time.

D. Payments for utility services not received by the due date shall be subject to a late payment fee as established by resolution adopted by the city council, as amended from time to time, which shall be added to the subsequent invoice for services.

E. In addition to the right to discontinue utility services, the city shall have the right to collect the unpaid utility charges from the owner or occupant of such premises at its discretion by any appropriate legal action.

F. Late payment charges may be waived if the customer enters into a payment arrangement agreement with the city.

Select the Setup AutoPay option from Account Menu. Under Options on the right of your screen select Edit AutoPay Setup.

The Utility Billing Customer Service Center at 116 South Grant St. Suite 100 is the only authorized location to make a payment on your account in person; any other locations that offer to send your payment on your behalf are not affiliated with the City of Roseville.

You can view, cancel, or change the date on a pending payment online; changes must be made at least 24 hours prior to the existing scheduled date.

You will be notified by the City of Roseville if your payment is rejected, this will include the last date to make another payment to avoid disconnection of service and any fees associated with rejected transaction.

If your payment has been processed your account balance will be updated. Payment history can be viewed online under Account > Account Transaction History. Payment transactions may also be verified using our automated phone option by calling 916-774-5300.

When the total past due balance is paid, an order to reconnect your service is generated and will be completed as soon as possible. Most re-connections are able to be completed by 5:30pm on the day the payment is made.

There are two utility payment drop boxes. A drive-up box is located on East Washington between Vernon Street and Atlantic Street. A walk-up payment box is located near the Utility Billing Customer Service building at 116 South Grant St. Suite 100. It is located on the walkway from the parking garage between the building and the bank. Payments received after 4pm will not be posted until the next business day.

You are not able to choose the day for your AutoPay as it drafts according to your billing cycle. You are able to select the day for one-time payments. 

Step-by-step directions are available here 

Log into your account at roseville.ca.us/billpay. Navigate to pay-by-text on the left hand menu. Select your notification preference and enter your phone number. Click "save changes".

Budget Billing is a free, stable payment plan. It provides you with a predictable utility bill by evening out your energy costs for the year, allowing you to avoid spikes in your bill caused by seasonal changes in how much energy you use.

Log into roseville.ca.us/billpay and navigate to Payment on the top menu. Click Budget Bill. Click Budget Billing Sign up to complete your request. You can un-enroll at any time. 

Payment arrangements can be made under certain conditions. Please call our office at 916-774-5300 to discuss your options. 

Yes. There is no penalty in paying your payment arrangement off in full at any time.

As long as your payment arrangement remains current, yes.

Auto Pay is designed to draft payments on the account due date. While on a pay arrangement, it is best to suspend your auto pay option.

You will receive a 24 hour notice for disconnection. All future accounts will be subject to a deposit, and future pay arrangements will not be available.

AutoPay is an automated process which pays your balance in full each billing cycle on the due date. Scheduled payments are manually entered by you for the date you choose.

We accept Visa, Mastercard, Discover, and American Express.

If registration has been completed 24 hours before your payment due date, your balance will be drafted on your next due date. Please make sure to pay any balance due before then manually.

Select Paperless Options from the menu titled Account.

Select Paperless Options from the menu titled Account.

Your account number is located in the upper right hand corner and in the account information section on the Account Details screen.

Yes, you will receive a confirmation email.

After you submit your payment, you will see a payment confirmation screen. It will contain your payment confirmation message. It will show an approved number for credit cards or a processed number for electronic check. You will also receive a confirmation email after your transaction is submitted. The email will include your account number, invoice number, amount paid and confirmation message. If your electronic check does not pass through the bank, you will receive an email informing you of the rejected payment.

Account linking means that payers can link multiple accounts and view and pay all open bills with a single transaction. When registering bills under the same email address, payers are given the option to link the related accounts within the service. Multiple first email notification scheduled for the same day, including for different bill types, are grouped into one email rather than sent separately. Payment receipts are sent individually. Editing account information such as changing an email or password will go across all linked accounts, however, changing settings such as AutoPay or paperless is only for the accessed account.

You will want to contact your bank and cancel your automated bank draft before the payment is due and then you can choose to enroll in AutoPay or Recurring Scheduled Payments, if offered, using a credit/debit card or bank account through our online payment portal.

If you are registered, you can login to the online payment portal to view your bill. Or, you can call 916-774-5300 and ask to have the email resent.

Your utility accounts will automatically be linked online without having to register them separately. To view your accounts, select the Account List menu option.

Call customer service at 916-774-5300 if you need to update the name on your account.

Yes, an email address is required so the payment confirmation can be delivered via email.

There is never a fee for residential customers to make a payment of any kind. Commercial customers are subject to a fee of 2.95% of the transaction amount, or $1.95 fixed, whichever is higher for Web, POS, IVR, Kiosk, Pay By Text, and AutoPay.

Under "How would you like to pay" click on the drop-down box and choose EFT check.