Meter Upgrade Project

• Each customer received an advanced water and electric meter (unless they opted out - residential only). 
• The new meters use a securely encrypted network to communicate water and electric usage information to Roseville Electric and Environmental Utilities.  
• We automatically receive meter data and important alerts, which allows us to respond faster to service disruptions and customer inquiries.

• For additional information about the advanced meters, visit https://www.itron.com/na.

• We now have near real time information from meters including connects and disconnects, leak alerts, and outage notifications. This means faster resolution for customers on service issues and answering common questions.
• The new meters have positive environmental impacts. They reduce trips for meter reading and other related activities, which help reduce emissions and improve air quality.
• The data provided by the meters help the utilities to run more efficiently.
• In the future, customers can actively monitor water and electric usage online. This meter upgrade will allow you to see how much water and electricity you are using every day.

Residential customers experienced a brief loss in power during the electric meter upgrade process. There may have been a disruption in water service. There was no disruption in electric service for commercial customers. 

Residential customers would have received a door hanger after we successfully upgraded the meter or if we were unable to perform the necessary work.  

If you have any questions regarding the new meters, please call our customer service representatives at (916) 774-5300.