Call the City first
Before calling a plumber, send up the signal. Roseville’s SewerHeroes are on call 24 hours a day, seven days a week to check the system and determine where the problem is. Calling the City first helps confirm whether the issue is in the City sewer system or a private sewer line before you spend money on a plumber.
Call 24/7 (916) 774-5750
Save this number now so it is ready if you ever need it.
Your first step during a sewer issue
These are strong indicators it’s time to call and get it checked before it gets worse.
- Multiple drains backing up at the same time
- Gurgling toilets or drains
- Water coming up through floor drains
- Sewage backing up in tubs or showers
- Stop using water immediately. Turn off washing machines, dishwashers, showers, and sinks.
- Call (916) 774-5750 and tell us what you are seeing such as toilet overflow, slow drains, gurgling, or water coming up through drains.
- Limit the spread. Keep children and pets away from the affected area and block doorways with towels if it is safe to do so.
Why call the City first
- Check the City sewer main
- Determine where the problem is located
- Clear the blockage if it is in the City system
- Help you avoid unnecessary plumbing costs
What happens after you call
- Respond quickly to investigate the issue
- Check the sewer system to determine whether the issue is in the City sewer main or on private property
- Assess the situation at no charge
- Clear the blockage if the issue is in the City sewer main or service connection
- Explain next steps if the issue is located on a private sewer lateral
What we fix versus what you fix
|
City responsibility
|
Property owner responsibility
|
Calling the City first helps determine where the problem is before you spend money on a plumber.